Field Service Essentials

PMMI Member Exclusive

Field service technicians are the face of your organization. They spend more time with your customers than anyone in your organization. While technical proficiency garners the most attention, there is far more to being a technician.

This PMMI Members Only 2-day workshop explores non-technical knowledge and skills needed to be a great technician. Through demonstrations and role-play exercises, attendees will learn about:

  • Becoming a trusted adviser to customers.
  • Communicating with different levels of your customer’s organization.
  • Customer service and relations.
  • How do deal with challenging customers.
  • Working conditions and safety.
  • Travel tips and regulations.
  • The importance of documenting service calls.
  • Training customers.
  • Troubleshooting and new technology.

Who Should Attend:

New technicians, assemblers, or engineers who interact with customers on service calls.


PMMI Member: $1,295 per individual

PMMI Member Exclusive

Individual purchase only. If you need to purchase more than one seat please create separate accounts for each individual or contact for assistance.

CANCELLATION POLICY: *Registration cancellation must be received 2 weeks in advance in order to reschedule without penalty or receive a refund on the registration fee, minus a $50 administration fee. Refunds will not be granted to NO-SHOWS or those cancelling/rescheduling within 2 weeks of the class. To cancel, email

Upcoming Workshops

AUGUST 20 - 21, 2024

Field Service Essentials Workshop
(PMMI Member Exclusive)

Delkor Systems- Minneapolis, MN

Register Now

NOVEMBER 3 - 4, 2024
Field Service Essentials Workshop
(PMMI Member Exclusive)

PACK EXPO International- Chicago, IL

Register Now