Field Service Essentials
Completion requirements
PMMI Member Exclusive
Field service technicians are the face of your organization. They spend more time with your customers than anyone in your organization. While technical proficiency garners the most attention, there is far more to being a technician.
This PMMI Members Exclusive 2-day workshop explores the non-technical knowledge and skills needed to turn good technicians into great technicians. Through demonstrations and role play exercises, participants will learn about:
- Becoming a trusted adviser to customers
- Service call preparation
- Building customer relationships
- Communicating with different levels in your customer's organization
- How do deal with challenging customers
- The importance of service call documentation
- Customer debrief best practices
Who Should Attend:
New technicians, assemblers, or engineers who interact with customers on service calls.
Course Requirement:
Please bring your laptop to class.
CANCELLATION/RESCHEDULING FEE POLICY: (effective 8/1/2024)
- Cancellation or rescheduling of in-person classes must be made by email to pmmiu.org (with confirmation receipt from PMMI).
- Cancellation or rescheduling of in-person classes more than 14 days prior to the start date: No cancellation/rescheduling fee. Refunds available in the event of cancellation.
- Cancellation or rescheduling of in-person classes 14 days or less prior to the start date: A 10% rescheduling fee will be imposed. No refunds offered for cancellations.
- No refunds offered for online courses.
Pricing
PMMI Member: $1,295 per individual